Your order will be dispatched within 1 business day of receiving payment.
Orders placed before 10am are guaranteed same day dispatch*.
*This excludes weekends, public holidays (‘cause we like to enjoy time outside of work as well!), and busy trading periods such as sale days or Christmas (we will always try our best!).
Free Shipping is available on all Australian Orders over $50. Any Australian order under $50.00 will incur a $6.90 flat rate shipping fee.
All orders are shipped with Australia Post Standard Delivery. To track your order, find the tracking number sent to you via email and track your parcel on the Australian Post tracking website.
New Zealand Orders
We send all orders by Australia Post Airmail to New Zealand for a flat rate of $9.90.
Once you’ve placed your order and it has been dispatched, you’ll receive an email with tracking information which you can track on the Australian Post tracking website.
A bit Hippy is available worldwide!
International Shipping is sent Express and charged at the estimated cost price. The cost of shipping depends on how heavy your final order is. To find out your shipping costs, add the items you wish to purchase into your cart and proceed to the checkout. Here you have the option to enter in the country and area code for which the order should be shipped to. Once this information has been entered, your shipping quote will appear.
Please note, A bit Hippy is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.
Once your order has left our warehouse you will receive tracking information via email to follow your order. International delivery timings can vary depending on your country.
Customer Satisfaction Guarantee
A Bit Hippy has a 100% customer satisfaction policy. If you, for whatever reason, don’t like your products, we offer a hassle-free refund or replacement within 30 days on receiving your products, on products that have not been substantially used.
Arranging a Return, Exchange or Refund
If you are not satisfied with a product(s) you have purchased online, or your item is damaged in transit, we will happily organise a refund, exchange or replacement. /p>
Simply contact our customer service tribe via phone 07 5677 0780 or email firstname.lastname@example.org explaining whether you want a refund or exchange for the product(s) and a reason. From there we can arrange to have the products returned to us. This should be done within 30 days of receipt and the product(s) must be substantially unused. When returning goods, please keep proof of return in the event the parcel goes missing in transit.
Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone 07 5677 0780 or email us ASAP at email@example.com.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.
This website is operated by A bit Hippy PTY LTD
ACN: 163 241 763
56 Dover Drive, Burleigh Heads, QLD, 4220
These terms and conditions are governed by the laws of Queensland and should any dispute arise the courts in Queensland will determine the outcome. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Payments & Pricing
Payment can be made via credit card (MasterCard and VISA), PayPal or AfterPay.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
For your safety, we never store or even see your credit card details. They are sent encrypted directly to our bank and erased at the end of the transaction.
Afterpay is available for all orders over $50. To pay by Afterpay simply follow the instructions at checkout.
What is AfterPay? AfterPay offers simple and affordable instalment plans for online and in-store shoppers. The payment platform allows you to purchase in four equal instalments, due every 2 weeks. For example, if you purchase an item for $60, you pay 4 instalments of $15. There is no additional cost to use AfterPay so long as you pay on time. All of your payments are interest-free and you will receive your order straight away.
Refer to the Returns & Exchanges section to find out how refunds are handled for purchases made through AfterPay.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, may not be current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes.
Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time.
In no case shall A bit Hippy Pty Ltd, employees, affiliates, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Promotions & Coupon Codes
From time to time A bit Hippy will run promotions, including; discount offers, coupon codes and gifts. These promotions are conducted in good faith. If an error occurs while a discount is applied which is greater than the advertised offer, or combines multiple offers to the extent greater than advertised, the order is deemed invalid and will be refunded. A bit Hippy will attempt to resolve any issues and deliver the best outcome for you as possible within the scope of the promotion.
Competitions & Giveaways
Essential Pack Social Media Give-Away
Competition entry available between 19th October to 1st November. Participants must follow, tag a friend and tell us why they want to go vegan/natural with their skincare. Winner will be chosen on 2nd November and contacted via direct message on social media. This is a game of skill, the winner will be chosen based on their comment. Winner and winners tagged friend must both be following A Bit Hippy's account on either Facebook or Instagram to claim prize.
Winner must be and Australian Resident, over 18 years old to accept prize. Price is two A Bit Hippy Essential Packs valued at $64.50 each, one for the winner and one for their tagged friend.